How Can We Help?

Our customer support team is here to assist you with any questions about orders, products, or your skincare journey.

Email Us

Get a response within 24 hours

support@glowskincare.com

Call Us

Mon-Fri, 9am-6pm CET

+31 20 123 4567

Live Chat

Available 24/7 for quick help

Visit Us

Our flagship store

Amsterdam, Netherlands

Frequently Asked Questions

Find quick answers to common questions about orders, products, and more.

Orders & Shipping

Products & Ingredients

Account & Privacy

Payment & Pricing

Building a Skincare Routine

Ingredients & Science

Skin Concerns & Suitability

Loyalty & Rewards

Sustainability & Company

Send Us a Message

Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours.

Business Hours

Customer Support: Monday - Friday, 9:00 AM - 6:00 PM CET

Live Chat: Available 24/7

Email Response: Within 24 hours

How Can We Help?

Email Us

Call Us

Live Chat

Visit Us

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Do you offer free shipping?

Can I track my order?

What is your return policy?

Products & Ingredients

Are your products cruelty-free?

How do I know which products are right for my skin type?

Are the clinical studies on product pages verified?

What does 'When to Avoid' mean on product pages?

Account & Privacy

Is my personal information secure?

Can I save products to a wishlist?

How do I unsubscribe from marketing emails?

Payment & Pricing

What payment methods do you accept?

Are prices shown inclusive of tax?

Do you offer any discounts?

Which promo codes are currently available?

Is my order total charged before or after tax?

Building a Skincare Routine

What order should I apply my skincare products?

How long should I wait between applying products?

Can I use vitamin C and retinol together?

How often should I exfoliate?

Do I really need sunscreen every day?

Ingredients & Science

What is the difference between AHAs and BHAs?

Are your products fragrance-free?

What does 'non-comedogenic' mean?

Where do you source the clinical studies you cite?

Are your products suitable for vegans?

Skin Concerns & Suitability

How do I find products for my specific skin concern?

Are your products safe to use during pregnancy?

I have sensitive skin. How should I try a new product?

Can I get personalized product recommendations?

Loyalty & Rewards

How does the loyalty program work?

Do I need an account to place an order?

Will my cart be saved if I leave the site?

Sustainability & Company

Where is Glow based?

How can brands partner with Glow?

How do you protect my personal information?

Send Us a Message

Business Hours